Customers expect to engage with you on more levels than ever. Within a dedicated portal you can engage with them on a 24/7 basis.
With their expectations of a fast response you will soon be able to engage with them quickly which will increase their satisfaction rates.
A customer portal with automation will also reduce staffing requirements as many of the mundane enquiries can be dealt with automatically.
By offering your suppliers their own portal you show them that you value your relationship with them. It keeps them engaged, responsive and happy.
As with the customers portal, by providing 24/7 access to data it will cut staffing as much can be answered in an automated way.
You can of course utilise a portal to be a shop window, allowing new suppliers to contact you and engage with your business.
Without a doubt providing a central intranet for your staff and teams promotes internal communication and cooperation. With the information they need at their fingertips on a 24/7 basis they will be able to perform better no matter what device they use or where they are located.
Every system can be customised to meet your needs, personalisation, staff updates, appointments, staff data and current procedures.